Privacy Policy playjom99 –
Malaysian User Data Protection

01 Introduction

Playjom99 ("we", "the platform") is committed to protecting the privacy of every user accessing our website at playjom99.pro and our mobile app. This Privacy Policy explains our practices regarding the collection, use, storage and protection of your personal data.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. Our commitment goes beyond meeting legal requirements — we believe your trust is the foundation of the long-term relationship between playjom99 and its user community.

This policy applies to all registered users, website visitors, and anyone who interacts with any part of the playjom99 platform, including our iOS and Android apps.

02 Personal Information We Collect

We only collect information that is strictly necessary to provide you with a safe, efficient, and personalized service. The types of information we collect are as follows:

In addition to information you provide directly, we also collect data automatically when you use our platform, such as server logs, cookie data and device information. This data is used solely to improve security and user experience.

03 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. playjom99 uses your personal data for the following purposes:

• Account management: Creating, verifying, and maintaining your account securely, including the required KYC process.
• Transaction processing: Processing deposits, withdrawals, and all financial activity in your account quickly and accurately.
• Platform security: Detecting and preventing fraud, money laundering, unauthorized access, and other suspicious activity.
• Service communications: Sending important notices about your account, transactions, policy updates, and security information.
• Product improvement: Analyzing usage patterns to improve our platform's interface, performance, and content.
• Legal compliance: Fulfilling obligations under Malaysia's PDPA and the requirements of applicable regulatory bodies.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.

04 Information Sharing & Disclosure

Playjom99 does not share your personal information with outside parties except in the following limited and legitimate circumstances:

• Payment service providers: Transaction information is shared with FPX, Touch 'n Go, Boost, and other payment processing partners who have signed confidentiality agreements with us.
• Game software providers: Minimal technical data is shared with integrated game platform providers to ensure seamless gameplay continuity.
• Law enforcement authorities: We will disclose information when required by a court order or a competent authority in Malaysia.
• IT service providers: Hosting, cybersecurity and analytics vendors bound by strict data protection agreements.

All third-party partners receiving playjom99 user data are required to comply with data protection standards equal to or higher than our own standards. We conduct regular reviews of our partners' privacy practices.

05 Data Security & Protection Measures

Your data security is playjom99's top priority. We implement the following layers of technical and operational protection to keep your information safe:

• 256-bit SSL encryption: All communication between your device and our servers is protected with industry-grade encryption.
• Encrypted password storage: Account passwords are stored in hashed form that cannot be decrypted by anyone, including our staff.
• Two-factor authentication (2FA): An additional security layer is available for all accounts to prevent unauthorized access.
• 24/7 monitoring: Real-time threat detection systems operate around the clock to detect unusual activity.
• Internal access controls: Only authorised staff with a legitimate job requirement may access user data, and all access is logged.
• Regular security audits: Penetration testing and vulnerability assessments are conducted regularly by independent security experts.

06 Cookies & Tracking Technologies

Playjom99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining your login session and language preferences. These cookies cannot be disabled.
• Performance cookies: Collecting aggregate data on how users interact with the platform to help us identify areas for improvement.
• Functional cookies: Saving your preferences such as display settings and game choices to deliver a more personalized experience.
• Security cookies: Helping detect suspicious login attempts and protecting your account from unauthorized access.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

07 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to rectify: If any of your information is inaccurate or outdated, you may request that we update it.
• Right to delete: You can request deletion of your personal data, subject to applicable legal compliance requirements.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You can request your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact our privacy team via support email. We will process your request within 14 business days. In complex cases, this period may be extended up to 30 days with notice to you.

08 Data Storage & Deletion

Playjom99 only retains your personal data for as long as it is necessary for the purposes stated in this policy or as required by applicable Malaysian law.

• Active account data is retained for as long as your account remains active on our platform.
• After account closure, transaction records and KYC documents are retained for 7 years to meet anti-money laundering legal requirements.
• Technical logs and security records are retained for 12 months.
• Marketing data and promotional preferences are deleted within 30 days of your consent withdrawal.

When the retention period expires or you submit a valid deletion request, your data will be securely erased using non-recoverable deletion methods.

09 Children's Privacy

The playjom99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from underage individuals.

If we become aware that personal data of an individual under 18 years of age has been collected without proper verification, we will take immediate action to delete such information and terminate the relevant account.

10 Changes to the Privacy Policy

Playjom99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Each new version will carry an updated "Last updated" date at the top of this document.

For material changes, we will notify you via a prominent notice on our website or by email to registered members at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

We encourage you to review this page periodically to stay informed about how we protect your information.

11 Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, our privacy team is ready to assist:

• Email: [email protected] (response within 24 business hours)
• Live Chat: Available 24/7 through our platform
• FAQ: Visit our FAQ section for immediate answers